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Account Security

This section answers common questions regarding account security, ban risks, and spam risks.

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1. API Security

Except for the ViralLibrary (a tweet database that does not involve critical account operations), we prioritize official APIs for operations whenever possible

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2. Regarding Spam

  • Content Advice: Adding your Persona to the Context will further improve the quality of your replies.
  • Risk Advice: Follow our best practices and avoid running the ReplyBot 24/7. This effectively prevents you from being flagged as spam.

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3. Abuse & Compliance

  1. We strictly prohibit account abuse. Do not use our platform to let multiple users operate the same X account at the same time, and we do not encourage sending large volumes of spam content in a single day. Our platform does not provide any bulk post publishing functionality. If your account is suspended due to behavior that violates X policies, we assume no responsibility.
  2. We strictly follow X policies and prohibit any illegal activity or sensitive/forbidden content from being published through our platform. If detected, we will suspend the related account and you will bear all consequences.
  • response to Twitter’s increasingly stringent technical supervision.
  • If you are concerned, we suggest you first test it on accounts with fewer than 500 followers.
  • If you send illegal content in DMs or your product contains illegal content, your account may still be banned. We will not be held responsible in this case. Please be aware.

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4. DM Sending Limits (Rate Limit)

  • The following limits apply to both SalesBot and AutoDM.
  • Based on X API user-level DM limits (15 messages / 15 minutes, 1,440 messages / 24 hours), we apply a stricter in-product throttle.
  • Effective policy in Volumn.ai:
    • Minimum interval: 1 minute per DM for each user account;
    • Daily cap: 200 DMs per 24 hours for each user account.
  • If a limit is hit, the task is not dropped. It will be rescheduled and continue at the next allowed time.
  • We have implemented the necessary safety protections. However, if account restrictions or bans occur due to abuse (e.g., harassment/spam violations), we assume no responsibility.